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Hamble Motors Peugeot 

Bursledon Rd, Southampton SO19 8NJ. 02380 407400

SITE INFORMATION - PRIVACY POLICY - ALTERNATIVE DISPUTE RESOLUTION

 

PEUGEOT DEALER NUMBER: 13993

 

The information contained in this website is for general information purposes only. The information is provided by [HAMBLE MOTORS LIMITED] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

 

Any reliance you place on such information is therefore strictly at your own risk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

Through this website you are able to link to other websites which are not under the control of [HAMBLE MOTORS LIMITED]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, [HAMBLE MOTORS LIMITED] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

PRIVACY POLICY

Hamble Motors Limited is Authorised and Regulated by the Financial Conduct Authority (FCA) for Consumer Credit activities and is an appointed representative of TRACS, a trading division of FISC Limited, which is authorised and regulated by the Financial Conduct Authority for General Insurance.

 

If you would like to know how we handle complaints, please refer to the information below. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk PRIVACY – OUR PLEDGE What will we do with your personal information?

 

We may use the personal information you provide to us for marketing research (including participating in surveys), product analysis and development, sales tracking, or to contact you for marketing or promotional purposes. We may contact you through various media including by telephone, post, email, SMS or MMS. We may share your personal information with companies providing a service to us or including agents and subcontractors. They will only use it for the purposes and using the contact methods set out above. We will always do our best to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

 

Please note that, other than the third parties listed here will not disclose your personal information to any other third party whatsoever and we will never sell your personal information. If you no longer wish us to contact you as described in this Privacy Policy then you may opt out at any time by contacting us at the address above.

 

 

ALTERNATIVE DISPUTE RESOLUTION

We are more than happy to comply with and subscribe to the Motor Codes Industry Codes of Practice designed to make the Motor Industry fair for all customers. As you’ll see below, the Codes cover important rules about selling new cars, as well as guidelines for services and repairs.

 

NEW CARS

The Motor Industry Code of Practice for New Cars covers:

• Advertising

• New car sales

• Manufacturer's warranties

• Availability of replacement parts

• Complaints handling

 

SERVICE AND REPAIR

The Motor Industry Code of Practice for Service and Repair requires us to provide:

• Honest and fair Service

• Open and transparent prices

• Completion of work as agreed

• Invoices that match quotes

• Competent and conscientious staff

• Straightforward and speedy complaints handling

 

 

From time to time there may be instances when you, our customer, are not satisfied with either the product or service that we have provided. In this instance we would always like you to talk to us directly so that we can try to rectify this.

Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider, either Motor Codes Ltd or the Financial Ombudsman Service (FOS), depending on the nature of the dispute.

 

WHAT IS ADR?

ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.

Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825.

 

As detailed in legislation, should the dispute relate to any financial or insurance services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 02380 407400.

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