Hamble Motors Peugeot
Bursledon Rd, Southampton SO19 8NJ. 02380 407400
SITE INFORMATION - ALTERNATIVE DISPUTE RESOLUTION
PEUGEOT DEALER NUMBER: 13993
The information contained in this website is for general information purposes only. The information is provided by [HAMBLE MOTORS LIMITED] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of [HAMBLE MOTORS LIMITED]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, [HAMBLE MOTORS LIMITED] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
ALTERNATIVE DISPUTE RESOLUTION
We are more than happy to comply with and subscribe to the Motor Codes Industry Codes of Practice designed to make the Motor Industry fair for all customers. As you’ll see below, the Codes cover important rules about selling new cars, as well as guidelines for services and repairs.
The Motor Industry Code of Practice for New Cars covers:
• New car sales
• Manufacturer's warranties
• Availability of replacement parts
• Complaints handling
SERVICE AND REPAIR
The Motor Industry Code of Practice for Service and Repair requires us to provide:
• Honest and fair Service
• Open and transparent prices
• Completion of work as agreed
• Invoices that match quotes
• Competent and conscientious staff
• Straightforward and speedy complaints handling
From time to time there may be instances when you, our customer, are not satisfied with either the product or service that we have provided. In this instance we would always like you to talk to us directly so that we can try to rectify this.
Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider, either Motor Codes Ltd or the Financial Ombudsman Service (FOS), depending on the nature of the dispute.
WHAT IS ADR?
ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825.
As detailed in legislation, should the dispute relate to any financial or insurance services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 02380 407400.